All of our bags are made of waterproof fabric, but not all our bags are waterproof.

• Our Gila and Ripsey dry bags are seam taped to be waterproof against rain, but not submersion
• The rest of our product line is water resistant, not waterproof (including frame bags and top tube bags)

First off, check whether your bike is in our list of frames on file. The easiest way to do that is to go to our Custom Frame Bag Builder and look for your bike in the dropdown menus. If your bike is there and it doesn't say "Photo Needed" then you're good to go!

If we don't have your bike on file, don't fret - we just need a photo of your bike with a ruler. Check out our PandaVision instructions here.

Our lead times are listed on each made-to-order product page. We keep those lead times up to date, so just check them out before placing an order.

If you have a trip coming up and it's on the edge of our lead time, just reach out - often we can make it work.

Generally, no. Although we make custom frame bags, we don't make bags that would require serious design work outside the norm.

Anything that requires significant customization in 3 dimensions would slow us down and detract from our primary focus of providing reasonably priced bikepacking gear to our customers - sorry!

For lightweight and/or mini panniers, we recommend checking out San Util Designs in Colorado.

Flagstaff, Arizona! All of our sewing and fabric printing is done in our Flagstaff workshop. We do weekly frame bag and top tube bag runs, aiming to keep our lead time as short as possible.

Our aluminum parts are also machined in Flagstaff, just a few miles away from our shop. The only parts that are not made here are plastic parts (some USA, some China) and TPU parts (China).

You may have seen the term "hook and loop" throughout our product pages. It's more commonly known by a brand that rhymes with "well crow", but we use a different brand so we use the generic term "hook and loop".

Click here for an educational video from the Velcro® corporation on the subject. Warning: contains bleeped profanity. Yes, really. It's worth a watch.

Yep! Our website will show shipping prices as well as duties and taxes at checkout. This is your guaranteed total cost - there will not be any additional customs or brokerage fees.

Maybe! Click here for our Careers page to see current open positions!

Yes! If you are part of the bike shop industry and interested in learning more about our available products and wholesale margins, please contact us!